Our Commitment To Your Privacy
We are committed to providing our clients with excellent service. Doing business with an insurance broker involves providing information about yourself, so protection of your personal information is one of our highest priorities.
Our brokerage—and the insurance industry—have a solid track record of respecting your right to privacy and safeguarding your personal information. As a result of federal and provincial legislation, we have further strengthened our privacy commitment by informing you of why and how we collect, use, and disclose your personal information. You can be assured that we will only handle your personal information in a manner that a prudent, reasonable person would consider appropriate in the circumstances.
This document is a brief summary of our privacy practices.
Why do we collect personal information?
When you first become a client or whenever you acquire or renew a product from us, we need to collect some of your personal information. Common purposes for which we collect your personal information are to:
- Enable us to acquire or renew an insurance policy for you;
- Assist you and assess your ongoing needs for insurance;
- Assess your need for other products, such as financial products, and to offer them to you;
- Ensure your information is accurate and up-to-date; and
- Protect us both against error or fraud
What personal information do we collect?
Personal information is information that identifies you as an individual client and relates specifically to you. Depending on the purpose(s) for which we need to collect it, we may ask for personal information about you including:
- Basic information such as your name, address, telephone and fax numbers, e-mail address, birthdate, and marital status.
- Claims history
- Credit and past payment records
- Driver’s record
- Details about your property such as the value of your home and its contents
- Medical information such as any condition that may affect the operation of a vehicle
- Employment information
We may obtain this information from:
- Your insurance companies
- Other insurance brokers or agents
- Credit organizations
- Motor vehicle and driver licensing authorities
- Financial institutions
- Medical professionals
We have implemented Google Analytics Demographics and Interest Reporting on this website. If you wish, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings or you can browse this site using your browser’s private or incognito mode. Alternatively, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics.
We will use the data provided by Google Analytics Demographics and Interest Reporting to develop the site and make our content and services more relevant to our users’ interests.
Who do we disclose your personal information to?
For many of the purposes identified above, we will need to share your personal information with others in order to serve your needs. These other parties commonly include:
- Insurance companies
- Other insurance brokers or agents
- Credit organizations
- Professionals working with us such as adjusters or lawyers
- Financial institutions—for example, the institution that carries your mortgage
How do we protect your personal information?
In order to protect your personal information and right to privacy, we will:
- Not collect, use or disclose your personal information for any purpose other than those that we identify to you
- Keep your personal information only for as long as we need it to fulfill the stated purpose or as required by law
- Maintain your personal information in as accurate, complete, and up-to-date a form as possible
- Safeguard your personal information to the best of our ability
- Respond to any request you may make to access or correct the personal information we hold about you
- Obtain the appropriate consent from you for the collection, use, or disclosure of your personal information
We may obtain your express consent or we may determine that consent has been implied by the circumstances.
- We might ask you for your express consent in writing, for example in a signed consent or application form.
- We may ask for your express consent in person or over the telephone.
- We may determine that by seeking insurance through our organization, your consent has been implied for us to deal with your personal information in a reasonable manner.
There are also legal exceptions where we will not need to obtain your consent or explain the purposes for the collection, use, or disclosure of your personal information. For example, this could apply when there is an emergency situation, or if it is necessary for your protection or ours.
You can control how we handle your personal information
We want you to know that you do have choices in this matter. You could refuse to allow us to obtain, use, or share your personal information or you could also withdraw a previously given consent at any time.
However, by doing that, depending on the situation, you may be limiting or even preventing our ability to provide you with the product or service you desire. For example, if you do not allow us to obtain information about your driving record, it is unlikely that we will be able to provide you with auto insurance. We will be happy to discuss particular situations with you to help you with your decision.
Contact Information and Resources
We are committed to treating you with respect and courtesy, and to providing the highest level of service. Please contact our Privacy Officer, Valerie Jang, if you:
- Wish to access your personal information
- Wish to change your consent to the ways in which we may collect, use, or disclose your personal information
- Have a complaint about our privacy policies, or the manner in which we’ve handled your personal information
- Have any other questions about our privacy policies, wish to obtain a copy of ourPersonal Information Policy & Procedure Handbook, or request additional information
We will respond to you promptly and do our utmost to resolve your concerns.
To find out more about federal privacy laws, please contact the Office of the Privacy Commissioner at 1-800-282-1376 or visit their website at www.privcom.gc.ca. For information about provincial privacy legislation, contact the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.