Travel Insurance Claims

In cases of emergency, call the toll-free hotline number shown in your travel medical insurance policy (make sure to take these with you when travelling). If you cannot find the toll-free hotline number in the policy, or you don’t have your policy with you, please use the contact information below.

Allianz

If your travel insurance policy is provided by Allianz, please click on the following link to file your claim online: Allianz – How to Make a Claim or call:

When in North America 1.844.310.1578
Worldwide (collect) 519.514.0355

TuGo

If your travel insurance policy is provided by TuGo, please click on the following link to file your claim online: TuGo – How To Make a Claim or call:

When in Canada & U.S.A. 1.800.663.0399
When in Mexico 001.800.513.9976 or 01.800.681.8070
Worldwide (collect) 604.278.4108

 For important, but non-urgent questions or if you need more information, please contact our offices during our regular office hours.