An Important Update re: COVID-19

To our Valued Customers

Due to the COVID-19 pandemic we are using best practices for social distancing. Here’s a brief update to let you know what we are doing to minimize the risk to our customers and staff.

Effective Monday, March 162020, we have changed our hours and are requesting that all clients conduct business with us over the phone or email. 

We are systematically transitioning our brokers to work from home. While you may see some of us in the office, we are not accepting walk-in clients. However, we are still able to help with all your insurance needs!

Contact Us

  • By phone at 604.659.3130 or toll-free at 1.800.663.3739
  • By email at
  • Via our online contact forms

Hours of Operation

Our new hours of operation are as follows:

Head Office (604.659.3130):
Monday-Friday, 9:00 am-5:00 pm

Hastings Retail Office (604.659.4800)
Monday-Friday,  10:00am-6:00pm
Saturday,  9:00am-5:00pm

Highgate Retail Office (604.659.4300)
Monday-Friday,  10:00am-6:00pm
Saturday,  9:00am-5:00pm

ICBC Insurance

  • Renewals, Policy Changes, Cancellations, New Plates, Transfer of Ownerships and New Registrations can be done using email/telephone (temporary measures).   Just email us on requesting that we process your ICBC via telephone. Please make sure you provide your full name and contact info. In order to process your transaction by email we also require consent.  Please include “I consent to my personal information and insurance forms being sent to me by email” in your email.

Home, Business Or Other Insurance

  • We are happy to serve you! For payment, quotes, changes, claims or any questions concerning your policy, please call us on 604-659-3130, or email us on

For more information on how you can protect yourselves, your family and your community from COVID-19, and what to do if you suspect you might have the virus, please see the advisory from BCCDC here.

Despite the challenges we are all facing, we are still determined to provide the very best customer service that you have come to expect from Park. If you have any questions, please do contact us at Thank you in advance for helping us keep you, our employees and our community safe. 

We also want to take this opportunity to thank you for your patience, understanding and continued support.

Stay safe and healthy!