Errors & Omissions

Errors And Omissions Insurance

Errors and omissions insurance(E/O Insurance) protects business professionals (engineers, architects, doctors, lawyers, consultants, etc.), whose clients could claim damages as a result of the business professional’s negligence, flawed performance in their commitments to the client, or an error in judgement, or some omission by them.

If you are a professional, errors and omissions insurance protects you by shielding your assets, and by paying for your legal defence if a client makes a claim. This applies even when the legal action turns out to be groundless.

On the other hand, errors and omissions insurance protects your clients in that this type of coverage ensures that there will be appropriate funds available to pay for damages incurred, should your professional services in some way cause a loss to a client.

Errors & Omissions Insurance is designed for:engineers, consultants, lawyers, accountants, teachers, software developers, planners, real estate agents, brokers, architects, general travel agents, appraisers, translators, contractors, and other professionals.

Malpractice Insurance is designed for: doctors, nurses, chiropractors, other healthcare professionals.

Professional liability insurance is required by law in Canada (particularly for the medical and legal professions), and is also sometimes required under contract by other businesses that use your products or services.

Get Protected

It may appear that a business can opt out of buying errors and omissions insurance. It is important, however, to consider the ramifications of not having it. It just takes one simple business error to set your company back financially and ruin an otherwise excellent customer service reputation.

For example, your shipping supervisor makes a mistake and sends your client’s tradeshow materials to Toronto instead of Montreal. As a result, your client doesn’t have what he needs for the Toronto tradeshow, and he loses a number of sales. The client sues you for the loss of corporate income. Other examples of actions that can precipitate a law suit:

  • Improper documentation
  • Improper fact verification
  • Missed deadlines
  • Misrepresentation of facts
  • Breach of non-disclosure
  • Loss of data, improper procedures or negligent handling of data
  • Failure to prevent electronic theft of records and confidential information
  • Employee theft and sale of client’s trade secrets

Obviously this list is not exhaustive. A mistake (an error or omission), can happen at any time or point in almost any transaction, and within any profession. And the mistake doesn’t have to be made by the professional; it could be an error or omission that an employee makes.

Doesn’t My General Liability Insurance Cover Me For This?

No. Errors and omissions coverage protects you from financial losses due to errors you may make while doing your job. General liability insurance responds to claims of bodily injury or damage to the property of others, either at your business location or your client’s.

For example, general liability insurance comes into play if a client suffers a fall while visiting your office, or if you or one of your employees accidentally injures someone or damages the property of others at your business premises or at a client’s premises.

However, if a client sues you because they think you made a mistake in the course of doing your job, or in some way showed professional negligence, general liability doesn’t cover you. Therefore, errors and omissions insurance protects you, a staff member, or your company from paying for the defence for lawsuits tied to an alleged error or omission in providing your professional services.

Protection For Yesterday, Today, and Tomorrow

Errors and omissions policies are unique in that they are based on a “claims-made” principle, compared to “occurrence-based” policies. What this means is that occurrence-based policies focus on the time when the negligent act or damage occurred, whereas the claims-made policies only provide protection for claims made during the policy period.

What if I retire or close the business?  Can I still get coverage to protect me against someone making a claim for something that happened in the past?

Yes, you can. There is a type of professional liability coverage (sometimes referred to as “run-off” coverage), that you can obtain which will protect you against liability for a period after your business closes.

We are here to help you make the right insurance choices for your unique business needs.